MiniCrate Terms and Conditions
Billing and Payments.
Shipping to Non-EU Countries:
All shipments may be subject to import charges (duties, customs, tariffs, and VAT), which are set by the destination country. They are based on the purchased merchandise’s country of origin/manufacturing as well as the classification of that merchandise and are levied once your package reaches your country. MiniCrate does not collect your duties and taxes during checkout and cannot predict what your particular charges may be. In the event you incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s customs policies, please contact your local customs office. We use your package weight and product shipping restrictions to match your order with a carrier; we’re unable to request a specific carrier.
Refunds for returns will be limited to the product price only and will not include shipping and handling costs incurred at the time of purchase.
Your Subscription Contract and Cancellation Policy.
BY PURCHASING ANY SUBSCRIPTION, YOU ACKNOWLEDGE THAT YOUR SUBSCRIPTION HAS AN INITIAL AND RECURRING PAYMENT FEATURE AND YOU ACCEPT RESPONSIBILITY FOR ALL RECURRING CHARGES PRIOR TO CANCELLATION. YOUR SUBSCRIPTION WILL BE AUTOMATICALLY EXTENDED FOR SUCCESSIVE PERIODS, AT THE THEN-CURRENT SUBSCRIPTION RATE. TO CANCEL YOUR SUBSCRIPTION AT ANY TIME, YOU MUST DO ONE OF THE FOLLOWING PRIOR TO YOUR NEXT SCHEDULED RENEWAL DATE TO AVOID CHARGE: UPDATE YOUR USER ACCOUNT AT MINI-CRATE.COM OR EMAIL SUPPORT AT MINICRATE@PRIVATEERPRESS.COM. ALL SUBSCRIPTIONS IN THE CASE OF MINICRATE WILL AUTOMATICALLY HAVE THEIR RENEWAL DATE MOVED TO THE 19TH OF THE FOLLOWING SUBSCRIPTION PERIOD. IF YOU CANCEL, YOU MAY USE YOUR SUBSCRIPTION UNTIL THE END OF YOUR THEN-CURRENT SUBSCRIPTION TERM. MINICRATE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD WITHIN THE 48-HOUR NOTICE REQUIREMENT. IF YOU CANCEL YOUR SUBSCRIPTION, YOU WILL NOT BE ELIGIBLE FOR A PRORATED REFUND OF ANY PORTION OF THE SUBSCRIPTION FEE PAID FOR THE THEN-CURRENT SUBSCRIPTION PERIOD. WE RESERVE THE RIGHT TO REVOKE YOUR SUBSCRIPTION AT ANY TIME. RETURNS WITH THE REQUEST OF A REFUND WILL BE REFUNDED THE PAID FOR SUBSCRIPTION COST MINUS THE SHIPPING AND IS AT THE DISCRETION OF CUSTOMER SUPPORT. MEMBERSHIP IS VOID WHERE PROHIBITED BY LAW.
Product Information; Limitation on Quantities.
Excluding any content which may be submitted by Members from time to time, we strive to ensure that the information on the Site is complete and reliable. Certain information may contain pricing errors, typographical errors and other errors or inaccuracies which we may correct without liability. We also reserve the right to limit quantities purchased by Members and to revise, suspend, or terminate an event or promotion at any time without notice (including after an order has been submitted and/or acknowledged). We do not guarantee that all products described on our Site will be available.
Risk of Loss.
Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss or damage for such merchandise will pass to you upon our delivery to the carrier. All missing or damaged shipments or items must be reported within 30 days of shipping to qualify for a replacement or refund based on product availability. If the product is available, a replacement will be shipped and a refund will not be issued or considered. Damaged items must be reported and include a photo in the ticket submission. Damaged items will be reviewed by the support agent and a replacement will be issued only for damaged products and does not cover or include packaging of said item. Blemishes to packaging will not be considered as part of a damaged item. All refunds will be at the discretion of customer support.
If you have purchased a month-to-month Collector subscription, your next charge will be on the 19th, and then monthly thereafter. You may cancel your subscription any time before the 19th of any month to suspend the subscription and avoid being charged.
If you have purchased a six-month VIP subscription, you will receive a statement for $0.00 in each of the five months following your initial subscription month, confirming your order for that month’s crate. Your VIP subscription will automatically renew every six months. If you are a US subscriber, you will be charged in two consecutive payments that will total $98.99 (+tax for Washington state residents). All international subscribers will be charged once. You may cancel your subscription at any time before the 19th of your sixth month to suspend your subscription and avoid being charged.